​What is the Ombuds for Student Matters?

The Ombuds Office is a confidential service designed to help with student-related problems.  The service is open to all students and those staff who have a student-related issue that they are not sure how to resolve.

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How can they help?

The Ombuds will:
  • Listen to your concerns in a non-judgmental way
  • Discuss options for how to resolve your problem  
  • Advise you regarding courses of action
  • Refer you to the right person or office 
  • Clarify University policies or procedures
  • Facilitate communication between individuals 
  • Mediate between parties
  • Follow up to make sure your concern is resolved

How does the Ombuds work?

The Ombuds Office follows four key principles. These are confidentiality, neutrality, informality and independence.

Confidentiality 

The Ombuds will NOT discuss an individual’s case with anyone else unless permission is given.  The only exception will be when they believe there is an imminent risk of serious harm either to their visitor or other members of the KAUST Community.

Neutrality

The Ombuds role is always impartial. They cannot take sides in any conflict, dispute or issue. This means that they cannot advocate on behalf on an individual. But this does not mean that they cannot help and support you resolve your problem as best they can.

Informality

Meeting with the Ombuds is an informal process. The aim is to try and resolve issues without the need to more formal courses of action. The Ombuds is unable to participate in any formal University investigations or complaints procedures. Detailed records of individual cases are not kept and written notes will be destroyed. 

Independence

The Ombuds acts independently. They report to the VP for Academic Affairs on case trends and policy issues only, not on the details of individual cases. 

Professional Standards

The Ombuds for Student-Related Matters at KAUST follows the Code of Ethics and Professional Standards of Practice as defined by The International Ombudsman Association (IOA)
For more information, please visit: https://www.ombudsassociation.org/Home.aspx​ 

Appointments

Appointments need to be booked in advance. To book an appointment, please e-mail: Ombuds@Kaust.edu.sa 
Location: Student Center, Building 18, Room 4213​